Privacy Policy and Returns

Privacy Policy-Legal Notice

MyNoon is an initiative of Forisur Group S.L.

The holder of the domain mynoon.es, the other domains linked and the services offered in them is:

FORISUR GROUP S.L.

CIF: B61849998

Calle Laforja 93, bajos – 08021, Barcelona – España

Registered in the Mercantile Registry of Barcelona, Volume N º 31,409, sheet N º 144, Sheet 188739, inscription 1 .

 

The information that appears in the portal is the one in force on the date of its last update.

MyNoon reserves the right to update, modify or delete the information on this website, being able to limit or not allow access to it, and may make use of such power to effect, at any time, how many changes and modifications you may consider appropriate, and can make use of such a faculty at any time and without notice.

Mynoon makes the maximum efforts to avoid any error in the contents that could appear in this web, responsible of them.

It is understood that the user accepts the privacy and confidentiality conditions when filling in and accepting any of the data collection forms.

The personal data sent by the users are protected and their manipulation is restricted according to the Spanish legislation reflected in the Organic Law 15/1999, of 13 December, of protection of Personal Data (hereinafter LOPD).

At the time that the user provides his personal data through any of the forms on our website, these are incorporated into our database legalized before the General registry of the Spanish Agency of data Protection, in order to carry out the integral management of commercial relations and, if authorized, for the submission, through any means, of information concerning the products and services offered by Forisur Group SL.

Forisur Group SL. Assures the total confidentiality of the data provided by the users of our web page and guarantees that in no case will be transferred or sold to third companies other than or used for another purpose than the one described above.

The user will respond, in any case, to the veracity of the data provided, reserving Forisur Group SL. The right to exclude from the services registered to those users who have provided false data, without prejudice to taking those legal actions that it finds pertinent.

In accordance with the provisions of the LOPD, the persons included in the database of Forisur Group SL may, at any time, exercise their rights of access, rectification, cancellation and in their case revoke the consent for the transfer of their data in the Terms provided for in the aforementioned law and other rules to be developed. To do this, the user must communicate it by writing to the email address to forisur@forisur.com.
Users will be able to request the cessation of the sending of advertising messages following the procedure described in each one of the messages that they receive.

 

Conditions

Payment methods:

Paypal payment.

PayPal is a service to make payments on the Internet, using card, credit or debit, or bank transfer. It’s a safe, fast and simple method. In this way, My Noon does not have access to your credit card or bank account data at any time.

Learn more about PayPal’s payment system by going directly to their website: http://www.paypal.es

Once you have completed the payment process and validated it, you will receive a confirmation of your order in your email address. This order confirmation does not have an invoice validity, the invoice will be received along with the merchandise.

 

Delivery

1. Methods of delivery 

We offer you the guarantee to work with first order transport companies (MRW, Couriers…) that offer your clients a tracking system of your shipments over the Internet, with which you will be able to know the status of the shipment at any time and from anywhere.

 

2. Deadlines for issuing orders 

Delivery times are average time limits for the preparation-manufacturing and shipping deadlines. The delivery time for orders from our online store varies from 48 hours to a maximum of 7 business days.

The specific period of each order varies according to the stock available at the time of receipt, most of our orders are prepared in 24-48 hours. The manufacturing period is a maximum of 24 hours from the confirmation of the order. Once your order comes out of our store you will receive a warning message in your email.

In the case that mynoon.es is unable to comply with this deadline, the customer may proceed to the confirmation, change or annulment partial or total of the order. If the client opts for the total annulment, the satisfied amount will be fully returned in a maximum period of 15 working days.

Forisur Group, S.L. reserves the right to make partial shipments, not assuming any additional charge for the customer.

The transit of transport, time that elapses since the order leaves from our warehouses until the delivery, is established of one (peninsular Spain) to five days (most remote places of the world), depending on the destination.
Forisur Group, S.L. may not be held responsible for the breach of these deadlines, in case of force majeure, as a total or partial strike (especially the means of transport), floods, fire…

 

3. Shipping costs 

The rates for each zone shall be calculated on the basis of the geographical location of the recipient and the weight/volume of the total of the items purchased. Shipping costs appear separately from the price of the item and do not include taxes, which will be calculated separately if applicable.

When all the items in the basket are confirmed, the on-line store automatically calculates the shipping costs. If you modify the items in your basket or change the destination of your order the transportation costs may vary.
The transport companies usually used in our shipments are:

Peninsular Spain: MRW/Mailbox

Spain Balearic Islands: MRW/Mailbox

Spain Canary Islands, Ceuta and Melilla: Post Office

Rest of the world *: Post Office

* Shipments to Andorra and Russia by certified mail.

Forisur Group, S.L. reserves the right to change the transport agency, without this implying an exceptional expense for the customer or detrimental to the conditions of delivery of your order.

4. Customs and Taxes 

Deliveries in the European Union. 

The prices of products that are for sale in the online store include 21% VAT on the total amount (items and shipping costs) for European Union countries.

Orders with destination to the Canary Islands, Ceuta and Melilla are subject to various customs expenses and taxes of their autonomous community. The payment of these, if originated, will correspond to the customer and shall be paid at the time of delivery of the merchandise.

Deliveries in extra-Community countries.

Purchases with delivery address in extra-Community countries will be exempt from VAT payment. Tariffs and other customs expenses, if originated, would be paid by the customer and shall be payable at the time of delivery of the goods. We advise you to inform yourself of the particular conditions of each country.

The purchase system is subject to the legislation in force in Spain, so sales operations will be understood in the domicile DeForisur Group, S.L. Travessa de Gracia 15, 08021 Barcelona (Barcelona), Spain.

5. Precautions at the time of delivery
It is up to the recipient to check the shipments upon arrival, by writing at the time of delivery the observations and claims that he deems justified (including rejecting the package) if he verifies that the package is likely to have been open or shows clear signs of deterioration. These observations must be communicated to mynoon.es in the shortest possible time.

 

Return Policy

In the case of defective products or that do not correspond to the order made by the client, we assume all the expenses derived from the change and subsequent shipment of the correct order. Upon receipt of the package, the good condition of the product will be confirmed and that it was indeed a mistake on our part. The new product will then be shipped.

In no case will the change or return of those items used, handled by the customer or that do not arrive in their original packaging. No refunds will be accepted either due or cash on delivery.
Wear or deterioration caused by use, misuse or the passage of time will not be a cause for change.

Before making any return, you must indicate your intention to return a product, sending an email to info@mynoon.es

You must direct your return packages (by mail preferably) to:

FORISUR GROUP S.L.

“Online Shop”

Calle Laforja 93, bajos – 08021, Barcelona – España

After receiving the package in our warehouses and revising the contents, we will proceed according to the instructions given in the return form.
No change will be allowed without prior authorisation from mynoon.es